At Faaya our goal is to make your gifting experience special. So at anytime, if you have any special request for your giftee, or any queries related to customisations, shipping, returns or payments, please connect with us at email@example.com
For a quicker resolution, you may also review the following FAQs related to our shipping and returns policy.
1. Where do you ship?
We ship all across India! If you wish to gift outside India, just reach out to us at firstname.lastname@example.org and we will take it ahead from there.
2. What are the shipping charges?
The shipping charges depend on the weight and volume of the shipment, as well as the delivery destination. These charges are calculated at checkout and as per actual delivery rates.
3. What is the estimated delivery time?
All orders are processed immediately and are subject to availability. They usually reach the recipient within 7-10 working days. Once in a blue moon, the order might be delayed. In such cases please do not worry and simply connect with us at email@example.com for the latest update on your shipment.
4. How may I track the order?
Once the order is dispatched, we will email you the shipping information and tracking details. This will enable you to track your shipment status and get frequent updates on the delivery date.
5. What if I am not satisfied with the delivered product? Can I return it?
Due to the nature of our products, we do not offer returns or exchanges on products which are delivered in perfect condition and are as per the order placed. We only accept returns on manufacturing defect(s).
6. What If I have received a damaged product?
At Faaya Gifting, we have a stringent in-house inspection process before delivery. We also are very particular with the packing of our products to ensure that the product is safely packed and ready for travel.
If an order has been tampered with or the package is open/damaged at the time of receipt, you are advised NOT to accept the order and ask the courier executive to take it back.
Additionally, please inform us about the case by sending an email to firstname.lastname@example.org within 24 hours from the time of delivery, so that we can take corrective action at the earliest.
7. What If I have received an incorrect product or a product with a genuine quality or manufacture defect?
If a product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to offering a replacement, provided we receive the request within 24 hours from the time of delivery. Please inform us about the discrepancy in product by emailing us at email@example.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
We will request you to return the defective product back to us and you will have to bear the shipping and handling costs involved in sending the product back to us. Once we receive the product, our team will check if the product is:
Returned in its original packaging with all the items originally included with the product at the time of the delivery.
Is in an unused condition with no physical damage.
Once these checks are complete, we will be happy to send a replacement for the product. If that product is not available, you may select any other product of equal or higher value. (For higher value products, you will have to pay the additional difference in pricing.)