Payment Policy

Your trust is important to us!

At Faaya we strive to ensure that every transaction you conduct with us is in a safe and secure environment. For more information, please review the FAQs as below:

1. Is It Safe To Use My Credit Card, Debit Card Or Net Banking?

Absolutely. Shopping with Faaya Gifting is completely safe. Transactions are via the payment gateway RazorPay which is PCI DSS and ISO:27001 compliant. PCI stands for Payment Card Industry and RazorPay complies with the global information security standards defined for organisations, which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet, making it well and truly safe.

2. Does Faaya Gifting.Com Store My Card Or Account Information? does not collect or store your account information at all. Your transaction is authorised at multiple points, first by RazorPay and subsequently by Visa/Mastercard/ American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

3. What Should I Do If A Transaction Fails?

Transactions could fail because of multiple reasons. Please check if:

  1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking).
  2. Your Internet connection is not disrupted in the process.
  3. If your account has been debited after a payment failure, it will be rolled back within 7-10 working days.

4. What is Your Gift Card Policy?

  • The Gift Card can be used only online on our website
  • The Gift Card is valid for from the date of issue and is valid for 180 days.
  • The Gift Voucher can be redeemed only once
  • If the price of the chosen product exceeds the value of the Gift Voucher, then such difference in amount shall be paid by the customer using any of our online payment options
  • The Gift Voucher cannot be en-cashed or exchanged
  • The amount of the Gift Voucher can be redeemed across multiple transactions.

5. Are the prices tax inclusive? What if I want to add a GST number?

All prices are in inclusive of all taxes and our invoice will show all taxes separately. GST number can only be added on personalised gifting orders.

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